Last Updated: October 2026
This website is owned and operated by PARMAR ENTERPRISE, having its principal place of business at 1, Simasi, Junagadh, Gujarat - 362215 India.
At PARMAR ENTERPRISE, we want our customers to have a clear understanding of our cancellation, return, exchange, and refund procedures. Please read this policy carefully before placing an order.
You can cancel your order at any time before it is dispatched by emailing or calling us with your Order ID (see contact details below). For prepaid orders cancelled before dispatch, the full amount is refunded to the original payment method. Once an order is dispatched it cannot be cancelled; you may instead request a return as described below.
You can request a return within 7 days of delivery. To be eligible, the product must be unused, unwashed, undamaged, with original tags and packaging intact. To raise a return request, email or call us with your Order ID, the item(s) to be returned, the reason, and photos of the product.
Once the request is approved, we arrange a reverse pickup from your address where the courier service is available. If reverse pickup is not available at your pincode, we will share our return address for you to ship the product.
If you receive a damaged, defective or wrong product, please inform us within 48 hours of delivery with photos or an unboxing video. After verification, we will offer a free replacement or a full refund, as you prefer (replacement subject to stock availability).
A size exchange can be requested within 7 days of delivery, subject to the same conditions as returns and to stock availability. If the required size is not available, a full refund will be issued instead.
Returns are not accepted if the product has been used, washed, altered or damaged after delivery, if tags have been removed, or if the request is made after 7 days from delivery.
Returned products are inspected within 2 working days of being received by us. Once approved, the refund is initiated within 2 working days and is usually credited to your account within 5–7 working days, depending on your bank or payment provider. We will notify you by email/SMS when the refund is initiated.
Refunds for prepaid orders (UPI, cards, net banking, wallets processed through PayU) are made to the original payment method only. Refunds for Cash on Delivery orders are made by bank transfer or UPI to the account details you share with us, within the same timeline after approval.
We offer free shipping on all orders, so no shipping charges are deducted from refunds.
If money is debited but your order is not confirmed, or if you are charged twice for the same order, the extra/failed amount is automatically reversed by the bank/PayU, usually within 5–7 working days. If it is not reversed within this time, please contact us with your Order ID and transaction reference and we will resolve it.
We may reject return or refund requests that are fraudulent, abusive or not in line with this policy, after informing you of the reason.
We may update or modify this Refund & Cancellation Policy from time to time. Any changes will become effective when the updated policy is published on this page.
If you have questions about cancellations, returns, exchanges, or refunds, please contact us using the information below.
Business Type: Proprietorship
Address: 1, Simasi, Junagadh, Gujarat - 362215 India
Email: parmarenterprise97@outlook.com
Support Hours: Mon-Sat, 10 AM - 6 PM